RMA Management

Companies need to have a high performance distribution channel in order to provide satisfactory sales contract fulfillment and after-sales support. The process of managing a customer warranty service request is usually called as RMA management. Effective communication channel, nationwide delivery network, and strong management capability are essential for ensuring the service requests are properly handled. Foreign companies usually do not have enough experience to coordinate and manage RMA process effectively in China. Therefore, finding a professional logistics management company is important to build an effective logistics channel and manage RMA processes.

Services offered:

Faster is specialized in managing logistics channels and has well defined workflow for RMA management. Each step is tracked by our logistics management system. All RMA are centrally managed by our coordination center. Each RMA will be assigned to an individual coordinator such that we can control the service quality down to the personal level.

The services we provide include:

 RMA process design

 Service coordination

 Multi-languages support

 24x7 hotline services

 Customer care services

 Online RMA tracking

Benefits:

 Improve RMA service model

 Obtain Multi-languages support

 Obtain 24x7 hotline support

 Shorten service-turn-around time